A new alliance between Swift and Tell Touch’s integrates the Tell Touch feedback management system with Swift Access-enabled televisions, allowing residents to complete quarterly surveys on their TV.
Link to article on Australian Ageing Agenda
https://www.australianageingagenda.com.au/technology/assistive-technology/tell-touch-and-swift-partner/
Tell Touch Website : https://telltouch.com/
The Challenge
- Under the National Aged Care Mandatory Quality Indicator Program requires residents to complete the surveys every quarter.
- Apps, Kiosks, and Websites can be difficult and unfamiliar to Aged Care residents.
- Also ensuring that feedback collection is convenient, private, and effortless for residents.
The Solution
- The solution involves a partnership between Tell Touch and Swift Networks, leveraging their respective technologies to address the challenges.
- Tell Touch’s feedback management system, which collects feedback through various channels such as web, app, and kiosks, is integrated with Swift Access-enabled televisions.
- Swift Access provides a TV-based entertainment and engagement platform, and the integration adds the resident’s TV remote as a new touchpoint for completing surveys and providing feedback.
- The user experience is optimised for completion via remote control, without the need for TV keyboards.
The Results
- The partnership aims to simplify compliance with Aged Care Quality Standard 6 and streamline the process of collecting and acting upon resident feedback.
- By utilising the television as a familiar and convenient medium, residents can voice their concerns privately and effortlessly from their rooms, supported by their families.
- This advancement enhances responsiveness and inclusivity in Aged Care, contributing to the overall quality of care for senior Australians in residential aged care settings.